Terms & Conditions

Terms Of Use

These terms and conditions apply to the contract between us for the supply of goods ordered by you but do not affect any statutory rights you may have.

These terms and conditions apply to the contract between us for the supply of goods ordered by you but do not affect any statutory rights you may have.

Order Acceptance

We must receive payment of the whole of the price for the goods you order before your order can be accepted, unless you are an authorised credit account customer. Our acceptance of your order brings into existence a legally binding contract between us. Customers are reminded that they should satisfy themselves that the product they are ordering is suitable for their requirements and no responsibility is placed with KiD for their decision.


The prices payable for goods you order and their delivery is as set out in our web site. We reserve the right to change the prices shown at any time and we will contact you before we confirm the order if there are any changes.


Goods returned will be accepted entirely at KiD’s discretion, within 14 days of delivery to you provided they are returned unused in perfect condition and in their original packing. You must contact us for authorisation to return goods on our Returns line on 0333 123 2450. Any goods returned without authorisation or which are not in the condition set out above will be rejected and returned to you at your cost. KiD will levy a 25% restocking charge on all accepted returned goods. Where goods do not appear in a KiD publication (including but not limited to our catalogue, or a leaflet or our website), and are specially ordered for you, KiD will only accept the return of the goods if they are defective and returned within 14 days of delivery to you. All charges incurred in returning goods are the responsibility of the customer and it is also the customer’s responsibility to ensure that the goods are fully insured for loss and damage whilst in transit. Any round trip carrier charges due to inability to deliver/accept goods will be charged to the customer.


We endeavour to hold sufficient stock to meet all orders, if for any reason goods are not in stock then credit or debit cards are not debited until those goods are dispatched to you.


Goods held in our warehouse are usually dispatched within 24 hours for next working day delivery on the UK mainland, although bulky or fragile items may take longer. Ask for details of deliveries outside the UK mainland. Risk of loss or damage to the goods shall pass to you upon delivery. Claims for damage to goods must be noted at the time of delivery and notified to KiD in writing within 24 hours of delivery to you. Claims for non-delivery of goods must be notified to KiD in writing within 7 days of the invoice date.

Orders Damaged in Transit

While every effort is made in packing your order, occasions will arise where a package may be damaged in transit. To insure your order is received complete and undamaged, we recommend the following :

  • Verify the number of packages delivered with the packing slip provided by KiD.
  • Inspect the entire consignment for visible damage prior to accepting it, and note any damage on the delivery POD (proof of delivery) before the delivery person leaves. By writing “unchecked” or “received but not as yet accepted” or any other terminology, will not be accepted by KiD as being a way of not being able to check goods immediately whilst the delivery person is in attendance and will therefore void any claim for damaged goods.
  • Unpack your order immediately and inspect for hidden or concealed damage.
  • Should any damage be discovered, retain the consignment carton and any inner packaging. Hidden or concealed damage must be reported within 24 hours after delivery and after this stated time period, no claims for damage will be accepted.

Contact KiD immediately on 0333 123 2450 to inform us of any damage to goods. Please have your order number, consignment information and tracking number (if available) ready to assist us in this process.

”Do not attempt to return any item to KiD without a prior written authorisation”

Goods Delivery Handling Responsibility

You will need to be sure that you have sufficient and proper equipment and that your own designated personnel are available to unload products/goods delivered to your premise(s) as the delivery companies drivers are not obliged/required to provide assistance in unloading and or siting your order. In all cases, drivers will unload the vehicle to your premise(s) kerbside/loading bay area.


If you need to cancel an order, please contact us by phone as soon as possible. You will be responsible for round trip freight costs on orders that have been dispatched prior to cancellation, for orders that are refused at time of delivery, and orders that are returned to us due to incorrect delivery information.

Delays beyond our control

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes).

Governing Law

The contract between us shall be governed by and interpreted in accordance with English law, and the English courts shall have exclusive jurisdiction to resolve any disputes between us.

Entire Agreement

These terms and conditions, together with our current web site prices, delivery details and contact details, set out the whole of our agreement relating to the supply of the goods to you by us. These terms and conditions cannot be varied except in writing signed by one of our partners. In particular nothing said by any of our staff should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. We shall have no liability for any such representation being untrue or misleading unless it is made fraudulently.

Exclusion of Liability

  • We shall not be liable in any way for any loss of revenue, profit, goodwill or any consequential or indirect or special loss or damage arising out of the purchase of any goods by you from us or late or non delivery of goods.
  • Any liability not excluded by paragraph (a) above (or any exclusion of liability which is held by a court of competent jurisdiction to be invalid or unreasonable) shall be limited to a maximum aggregate liability per claim of £100,000.
  • You agree and confirm that you are in a better position than us to assess and estimate any likely damage or loss that you may incur in connection with the order of any goods from us and that we cannot therefore insure any likely damage for which we have excluded liability under this cause.
  • Nothing in this clause shall exclude liability for death or personal injury arising from the negligence of KiD Catering Equipment or its employees or agents, or any other liability, which it is prohibited from excluding at law.


Use of this website

Accuracy of information

KiD Catering Equipment (“the business”) use their best endeavours to ensure that the information contained in their website is accurate and not misleading. Accordingly the business retains the right, without obligation, to amend or delete product information without notice.

Our liability

In so far as it is possible by applicable law the business expressly excludes liability for any claims, loss, demands or damages of any kind whatsoever, with respect to use of this website or any misleading information or omissions it may contain, including without limitation, direct, indirect, incidental or consequential loss or damages, whether arising from loss of revenue, loss of data, loss of profits or otherwise. If you are a consumer your Statutory Rights, if any, are not affected. Nothing in this clause is intended to exclude liability for death or personal injury arising from the negligence of the business or its employees or agents.


On registration you will be required to submit a password, which you will need to access your account. You will be responsible for the security of this password and the business advises that you do not disclose it to third parties and that you change it on a regular basis. KiD will not be liable for any loss resulting from the misuse of your password.

Customer use

The information provided on this website is intended to be used only by the customer. The business does not authorise the use of such information for any purpose other than your use as immediate consumer, and prohibits to the maximum extent allowable the resale, redistribution, and use of this information for commercial purposes.


All website design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other materials on this site are the property of KiD. All rights are reserved.
Permission is granted to electronically copy and to print to hard copy any part of this website provided it is done so for the sole purpose of placing an order with the business.


The business owns the trademark and “KiD” logo’s. Other product and business names mentioned on this website are or may be the trademarks or registered or unregistered trademarks of their respective owners.


This Disclaimer should be read in conjunction with our Terms and Conditions of Sale which also appear on this website. You are a “consumer” under this Disclaimer and our Terms and Conditions of Sale if you are buying products for your private use and not in the course or for the purpose of any trade or business.

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