Quality & Warranty

If any product proves defective within the manufacturers guarantee period customers should use the warranty arrangements specifically provided by that manufacturer. Manufacturers warranty does not apply to wear and tear, or if a product has been damaged or misused.

It is important that you return the prepaid warranty card promptly to the manufacturer so as to ensure computer registration, guaranteeing the full warranty period is granted. Failure to register the appliance in such circumstances may result in a shorter product warranty cover than that stipulated.

Some products are sold with manufacturers “Back to base” guarantee, in the event of a breakdown, you will need to arrange to have the goods returned to the manufacturer for repair, we cannot offer a loan or replacement machine in these cases.

Only goods supplied within the UK mainland have 1-year parts and labour guarantee from dispatch date, unless otherwise stated.
If any person undertakes the supply and/or fitting of parts not specified or supplied by the manufacturer, then any guarantee for that product may be void.

Wear and tear of a product is not covered by guarantee, nor is damage, misuse, or lack of maintenance (including cleaning or descaling) where applicable. Purchasers are reminded that they should satisfy themselves that the product they are ordering is suitable for their requirements and no responsibility is placed with KiD for their decision.

Unless otherwise notified, the guarantee applies to parts failing within 1 year of equipment being supplied. General wear and tear is not included.

The warranty card must be returned to the manufacturer to ensure registration guaranteeing the full warranty period is granted. Failure to register the appliance may result in a shorter product cover than that stipulated.

Should any of the conditions herein be in conflict with those of the buyer, these conditions shall prevail. These conditions and any contract entered into shall be subject to and construed in accordance with English law.

If the customer is dealing in the capacity of a consumer then these terms and conditions shall not affect their statutory rights.

The price of goods for export/ overseas orders does not include transportation costs or import or export duty or documentation charges of any kind.

The payment of which is the responsibility of the recipient of the goods.

For more information please Mail Us or phone our Customer Services number on 0333 123 2450.

Placing an order constitutes acceptance of the above terms & conditions.

Health and Safety, Environmental issues.

It is the policy of KiD to satisfy its customers in a manner that will guarantee that all aspects of health and safety and environmental considerations are taken into account.

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